PRIVACY
POLICY
Your privacy and trust are essential to us. This policy outlines how FESTVLGEAR collects, uses, and protects your information when you shop with us or submit custom orders.
1. INFORMATION WE COLLECT
When you place an order, request a custom design, or contact us, we collect necessary personal details including your name, email address, shipping address, and order specifications. For custom orders, any uploaded artwork or custom text is stored securely solely for production purposes.
2. PAYMENT SECURITY
All payments are processed securely through Stripe using 256-bit SSL encryption. FESTVLGEAR does not store or have direct access to your full payment card details or credentials.
3. HOW WE USE YOUR INFORMATION
We use your information exclusively to:
- Fabricate, fulfill, and ship your ready-made or custom LED gear.
- Send order confirmation receipts, shipment notifications, and tracking codes.
- Respond to your support, custom studio, or vendor inquiry messages.
4. COOKIES & SESSION STORAGE
We use essential session storage and browser cookies strictly to operate core store features, such as maintaining your shopping cart and storing temporary checkout drafts. We do not sell or share your data with third-party advertisers.
5. CONTACT US
If you have questions about your privacy or wish to request information regarding your data, please contact us through our online support form.